Mobile / Slots
This page explains how w99mr handles the personal information attached to your account — what gets collected when you log in, make a transaction through Boost or GrabPay, or contact support. We keep this straightforward so you always know where your data stands.
When you create or access an account on w99mr, certain information is collected automatically — your registered email address, device type, and the payment method you use to fund your wallet, whether that is Boost, GrabPay, DuitNow or Bank Transfer. This data is used to operate your account, process transactions and respond to support requests. We do not sell this information to third parties, and we do not share it outside the scope of running the platform and meeting obligations required under applicable law. Cookies and session tokens are placed on your device to keep you logged in and to track which lobby section you last visited — slots, live tables or fishing arcade — so returning sessions load where you left off. You may clear these from your device browser settings at any time, though doing so will end your current session. Retention periods vary by data type: transactional records tied to wallet activity, including DuitNow and FPX transfers, are kept for the period required under applicable financial regulations in the regions where the service operates. Access to your data is restricted to authorised platform personnel only. Any request to review or delete held data should be directed through our support channel. Availability of this service depends on local law and eligible regions.
This policy covers data that w99mr itself collects and controls. It does not extend to third-party services that are linked from or integrated with the platform, and it does not apply to game content sourced from studios such as Spadegaming, PG Soft or CQ9 — those providers operate under their own data terms. Understanding the boundary helps you know who to contact when a data question arises.
Login events, session duration and device identifiers collected when you access the platform are covered here. This applies whether you connect via mobile browser or a saved desktop session.
Payment data associated with Boost, GrabPay, DuitNow, FPX or Bank Transfer transactions on your wallet is held under this policy and subject to applicable financial record-keeping requirements.
Lobby interaction data — such as which game category you browsed or how long a live table session ran — falls within scope and helps us keep the account experience consistent across your devices.
Game studios, payment gateways and external links operate under their own privacy terms. Once you navigate away from the w99mr platform, this policy no longer applies to data those services collect independently.
You have the right to ask what personal data we hold on your account, and to request a correction if any detail is wrong. The most direct path is through your account dashboard — profile fields such as your registered email address, phone number and preferred payment method can be reviewed after login. For data that is not editable directly in your account settings, a written request to our support team will be assessed and responded to within a reasonable timeframe. If you believe data is being held beyond the retention period required for your account type, you may raise this formally through the contact channel listed on this page. Deletion requests are reviewed against applicable regulatory requirements, since certain transaction records — particularly those linked to Boost, GrabPay or Bank Transfer history — may need to be retained for a legally specified period. Where deletion is possible without conflicting with those requirements, we will action it and confirm via the contact email on your account.
Log in and open your account profile to check what contact and payment details are stored. Your wallet transaction history, including Boost and DuitNow entries, is visible in the transaction tab.
Editable fields — email address, phone number, preferred language — can be updated directly. For details that require verification before a change is made, submit a correction request through live chat or email support.
If you are unsure what data is held or how it is being used, contact support with your registered account email. Include the specific data category in question so the team can respond accurately and without unnecessary back-and-forth.
Submit a deletion request through the support contact path. The team will assess the request against retention obligations and confirm the outcome, including any data that must be kept under applicable law.
Privacy questions are handled through the same support channels used for account and wallet matters. When contacting us, include your registered email address and a brief description of your request — this helps route it to the right team without delay. Availability depends on local law and eligible regions.
Open the chat window from any page after login. For privacy-related requests, note 'data query' in your opening message so the team handles it under the correct process.
Send your request to the support email listed in your account settings. Attach your registered account email and specify the data type in question — for example, wallet history tied to a GrabPay or FPX transaction.
For profile corrections and transaction history, the account dashboard after login is the fastest path. Review the fields shown there before raising a formal request — many details can be updated directly.
We apply access controls to limit who can view account-level data, and session tokens are encrypted during transmission. Cookies used on the platform serve functional and analytics purposes — they do not carry payment credentials. Your Boost or GrabPay transaction reference is processed through the payment gateway and is not stored in full on our platform servers. Where you have questions about a specific data practice, the support team is the right contact point.
Retention periods follow the requirements of applicable law in regions where the service operates. Transactional data linked to DuitNow, FPX or Bank Transfer is kept for the legally required period. Non-transactional data is reviewed periodically against current retention rules.
Functional cookies keep your lobby position and login session active. Analytics cookies help us understand which sections — slots, live tables, fishing arcade — are opened most. You may clear cookies from your browser settings; this will end the current session.
Account data is accessible only to authorised personnel with a defined operational need. No data is shared with game studios such as Spadegaming, Joker or PlayStar — they supply game content only and do not receive personal account information.
When this policy is updated, the revised version is published at this page address. Continued use of the account after an update constitutes acknowledgement of the revised terms. To request a copy of the current version, contact support with your registered email.
These are the questions most frequently raised about how w99mr collects, stores and handles account data. If your question is not covered here, reach out through live chat or email support with your registered account email.
Registration collects your email address, a chosen password and, depending on your payment method, a phone number for wallet verification. When you complete a Boost or GrabPay transaction, the gateway passes a transaction reference to the platform — not your full payment credentials.
No. Game studios listed on the platform supply game content only. They do not receive your personal account information, wallet data or transaction history. Data sharing is limited to what is required to operate your account and meet applicable legal obligations.
Transactional records — including those tied to DuitNow, FPX and Bank Transfer activity — are kept for the period required under applicable financial regulations in the regions where the service operates. Non-transactional account data is reviewed periodically and removed when no longer needed.
Yes. Log in and check your account dashboard first — profile details, wallet history and transaction references are visible there. For a formal data access request covering information not shown in your dashboard, contact support with your registered email and the specific data category you are asking about.
Submit a deletion request through live chat or the support email listed in your account settings. The team will review it against applicable retention requirements. Data that must legally be kept — such as certain transaction records — cannot be deleted ahead of the required period, but all other data will be removed where possible.
The updated policy is published at this page address. Continuing to use your account after an update indicates acknowledgement of the revised terms. If you want a copy of the current policy version for your records, request it through support with your registered account email.